Refund policy
Overview
At Punjab Designs, every product is made and fulfilled with care. We aim to deliver high-quality items that meet expectations. Please review this policy carefully before placing an order.
Returns
We only accept returns in the following cases:
- The item arrives damaged
- The item is defective
- You receive the wrong product
We do not accept returns for:
- Change of mind
- Incorrect size or color selection
- Personal preference after delivery
- Customer input errors (e.g. wrong address provided)
Return Requirements
To be eligible for a return request, you must:
- Contact us within 30 days of delivery
- Provide your order number
- Submit clear photo evidence of the issue
- Ensure the item is unused and in original condition (where applicable)
Requests without sufficient evidence may not be approved.
Refunds
Once your return request is reviewed, we will notify you of approval or rejection.
If approved:
- A replacement will be offered first where possible
- If a replacement is not possible, a refund will be issued
- Refunds are processed to your original payment method
Processing times may vary depending on your payment provider.
We reserve the right to refuse refund requests that do not meet the conditions outlined in this policy.
Replacements
In most cases, approved claims will be resolved with a replacement order instead of a refund. This helps ensure faster resolution for customers.
Non-Returnable Items
We do not accept returns for:
- Items purchased on sale or discount (if applicable)
- Custom or personalized products, unless damaged or incorrect upon arrival
Shipping Issues
We are not responsible for:
- Incorrect addresses entered at checkout
- Delays caused by shipping carriers or customs
- Lost packages marked as successfully delivered by the courier
Contact Us
For all refund and return enquiries, contact:
We aim to respond within 24–48 hours.
Agreement
By placing an order with Punjab Designs, you agree to this Refund & Return Policy.